In a saturated app marketplace, download numbers and App Store ratings only reveal part of the story. Even widely used benchmarks like NPS or CSAT lack crucial context, such as: are users engaging by choice, or by necessity?
At Framna, we developed the App Pulse score as part of our proprietary research methodology. It is the foundation of our annual Mobile App Trends Report, and functions as a unified benchmark for evaluating mobile app quality based on real user feedback.