A decade of digital transformation

A decade ago, parcel delivery across the Nordics still relied on analog routines that no longer matched the pace of modern life. Recipients often had limited visibility into where a parcel was, when it would arrive, or how to collect it.

Together with PostNord, we set out to change that, step by step building and designing a digital ecosystem that gave people clarity and control. This shift introduced features such as real-time tracking, secure pickups using digital ID or QR codes, and flexible delivery options tailored to users’ needs.

For businesses, new portals simplified preparing and managing shipments. For service points and terminals, we introduced apps that replaced legacy systems with faster, more intuitive tools. These apps reduced training time for staff, minimized errors, and cut costs by using rugged devices, Bluetooth printers, and integrated ID scanning. Together, these improvements streamlined handovers and surrounding processes, making daily operations smoother for staff and experiences better for receivers. 

Alongside the products, we helped renew PostNord’s brand identity with design systems built for digital and accessibility. What started as a single ambition grew into an ecosystem that now defines how parcels move across the Nordics.