An onboarding journey at Framna Poland
Ula Stankiewicz
Head of People & Communications, Framna Poland
There are many ways to onboard. Our approach is simple: transparency, regular feedback, and steady support. At Framna Poland, the onboarding journey lasts close to three months, and it starts before day one. It is not a single meeting or a checklist to complete. It is a structured experience built with the team, supported by thoughtful planning, and guided with the right level of supervision. Nothing happens automatically. We make it happen, together.
Before it even starts
At Framna Poland, we always let the team know a new colleague is joining, including their name, role, and start date. It helps everyone show up prepared, whether we meet in the studio or online. It also reduces friction on day one.
We also map the journey, planning the key touchpoints with the people the new hire will work with most often. Onboarding is a team effort, and it works best when everyone knows what to expect.
We also assign a buddy from the team. This person helps the newcomer find their footing, from company-wide routines to the practical details of daily work. When we plan each step up front, we avoid unnecessary stress and keep the experience calm, clear, and consistent.
A final detail that matters: reminders. A quick note to the team a few days before the start date helps make sure nothing is missed.
Day one
If the first day is in person, we start with a short studio tour. Then we set the tone with open communication and clear structure:
Walking through the first-day plan
We share the schedule, explain what will happen, and make room for questions. Nobody should be left waiting without context.
Handling required documentation with care
We provide the necessary forms and explain why each one exists.
Sharing the right materials and tools
We give access to internal knowledge, culture resources, and the tools the role requires.
Make introductions easy
Every newcomer is encouraged to say hello on Slack and share a few words about themself.
A space for connection
A team lunch on the first day helps people meet each other naturally and start building trust.
Introducing culture and expectations early
We explain how we work, why we work that way, and how we win by product together with our partners.
Open communication from the start
We encourage questions, invite participation, and reinforce that support is always available.
What is next
The first week in a new role sets the tone for everything that follows. There is a lot to absorb, new people to meet, and new standards to understand. Our responsibility is to make that experience clear, structured, and welcoming.
We create space to settle in. At the same time, we provide guidance on the routines and expectations that help new team members contribute with confidence.
We do not believe in overwhelming people. We believe in thoughtful onboarding that builds trust and helps every new colleague move forward with clarity. Because when people feel supported from day one, they are ready to craft excellence from day two.
Check-ins that keep things moving
We do not skip follow-ups. Once the new hire has had time to get used to the studio, their setup, and the people around them, we schedule a set of meetings to understand how things are landing.
Each check-in is a strong moment to:
Confirm what is going well
Clarify what feels unclear
Align on how the next weeks should progress
Set expectations for what “on track” looks like
Feedback, early and often
At Framna Poland, we treat feedback as a tool for progress, not a formality. We stay close to what is happening day to day. We get input from the people working alongside the new hire, and we step in early if something is blocking momentum.
Just as important, we ask for feedback in return. New hires should feel safe sharing what they notice, what they need, and what could be improved, starting from day one.
The next weeks and months are the right time to review progress. We do not wait until the end of a trial period. Regular reviews keep onboarding practical and predictable.
We look back at completed assignments and compare them with what was planned. We keep it informal when it makes sense, but we stay specific:
What is going well
What needs support
What should change in the plan
We review both past and upcoming work, so expectations stay clear. After 90 days, the goal is healthy proficiency: the new hire understands how we work, delivers with confidence, and knows where to ask for help.
Onboarding that fits the person
We aim to create space for new joiners to learn the business, the culture, and the people behind it. At the same time, we remember that everyone ramps up differently. Onboarding is not one-size-fits-all.
Some people need more structure. Others need more room to explore. We adjust the scope of support, the pace, and the learning format. The standard is simple: it has to work.
When onboarding is thoughtful, it strengthens more than the individual. It improves collaboration, raises clarity across the team, and builds a healthier studio.
From support to ownership
One of the most important transitions is moving from guided learning to real ownership. Once the foundations are in place, we encourage independence, initiative, and open dialogue.
This is where engagement becomes visible. New teammates begin practicing the craft we hired them for. They contribute to their teams, take responsibility for their work, and build digital products that create meaningful value for users and partners.
Ownership at Framna also means doing right. It means acting with integrity, speaking up when something can be improved, and caring deeply about the quality of the outcome. At the same time, it means embracing fearless collaboration — trusting your team, sharing ideas openly, and stepping confidently into challenges together. That is how support turns into impact.
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